Repair part molding
You can buy one single part rather than the entire machine.
Q1:How do we claim warranty if there is no local distributor in our country?
A. Even though there is no local distributor you can still claim the warranty from Madin head office in Taiwan. If any problems occur while operating the machine, please scan the QR code on the machine to get the machine’s manual instruction or you can add the official LINE@790earmu and our team will give some guidance regarding your trouble.
Q2:What if I need some assistance after I buy the product if there is no local distributor?
A. If you need assistance in operating our machine, kindly scan the QR code on the machine to get the user manual, or you can add the official LINE@790earmu and our team will give some guidance regarding your trouble.
Q1:What should I do if the machine encounters an error?
A. Check the machine user manual according to the model you are using, go to the FAQ question list about how to use, clean, and maintain the machine below.
Q2:What are important points that should be paid attention to for care and maintenance?
A. Please read the instruction manual carefully and kindly confirm with our sales team how to use our machine correctly, clean and maintain the machine.
Q3:Does Madin provide any machine backup while the unit machine is under maintenance?
A. Madin currently does not provide any backup machine. Please contact the machine seller if there is any spare machine that can be provided during maintenance.
Q1:Why does other brands’ pricing already include shipping?
A. Due to fluctuations in raw materials and shipment costs, Madin separated the machine price and shipment fee. As Madin maintains price uniformity from the original price.
Q2:But other brands are cheaper to buy from factories?
A. Don’t worry, We ensure pricing control with our own distributors to avoid a price war
Q1: I thought the warranty was for the whole machine including the blender jar set
A. The warranty covers electronic parts such as the motor and PC board. Others are consumables and are not in the scope of the warranty. Such as; lower clutch, blade group, etc.
Q2: I thought any fruit or ingredient could be blended.
A. The most important point for the best blending result is the “proportion”. If you are not sure whether the raw materials are appropriate or about the blending ratio, feel free to reach us
Q3:I thought that as long as it fits well, two cups at a time would be fine.
A. Whether it is a smoothie or tea beverage, it is necessary to give the raw materials and liquid enough space to move accordingly inside the jar during the blending process to achieve best blending result.
Q1:Voltage, power, certification
A. The voltages are 100v-240V/400-600W. Voltage specifications depend on each country’s voltage. T133 has passed NSF CE BSMI 3C and other international certifications.
Q2:Do you provide a suitable electric plug for each country?
A. The machines have been exported to several countries, each electrical plug use is customized for each country’s requirements.
Q3:Programs explanation
A. The programs are consisting of smoothies, crushed ice, tea extraction, shaker, milk foam, macchiato cream, and many other professional functions of the specialty tea shop.
Q4:Madin’s jar capacity
A. The standard size of the stainless-steel tea extractor, shaker, and milk foam jar is 800ml. The slush/smoothie jar is 800ml
Q5:What are the advantages of using stainless steel jar material?
A. The patented stainless-steel cup has the ability to maintain temperature. Moreover, stainless steel material is more hygienic as stainless steel is easy to clean and will not corrode as it withstands wear, impact, and fluctuations, in temperatures while inhibiting dirt and scale accumulation.
Q6:Durability and quality control
A. The Blender jar and blade are using medical-grade stainless steel. With proper use and regularly maintained, excellent durability is guaranteed.
Q7:Consumable parts and inventory
A. Silicone waterproof gaskets, filter gaskets, blade assembly, lower clutch, and other parts are consumable parts that need to be checked and replaced regularly.
Q1:Various uses of tea extractor, shaker, milk foam, and slush
Q2:How many cups can be made at one time?
A. Do not exceed 500ml of hot water for the tea extractor jar and the ice slush function is allowed to make two cups at once for ice blended it is advised to blend one cup at a time for maximum blending result. Macchiato cream is usually produced for a few cups and it is stored for some time for later use.
Q3:What is the difference between a smoothie and an ice slush?
A. Due to the ever-changing tea drinks nowadays, finely brewing is no longer the only way to make it, and crushed ice is the most trendy application of chewing diamond ice and fresh fruit pieces.
Q4:Can tea leaves be extracted?
A. The standard tea extractor jar attachment is for a tea bag but the jar attachment can be replaced or an additional tea extractor jar for loose leaf is available for purchase. Please contact our sales associates for more information.
Q1:Basic care instruction and suggested cleaning methods
Q2:If there is no light on the panel after the cord is plug in
A. Please check if the electricity voltage is stable and the power supply is normal.
Q3:After pressing the button, the machine does not turn on, and the panel blinks.
A. Make sure the blender jar is properly placed on the machine and if the jar base is damaged the jar pad sensor will not detect the jar placed on the machine.
Q4:It suddenly stopped running during the blending process
A. Kindly check whether the blender jar is overloaded and whether the machine area surrounding is not near the wet area.
Q5: How to Prevent Pests
A. Regular spraying of water-soluble insecticides on the bottom of the machine can effectively prevent pests.
Q1:voltage, power, certification, quality control
A. The voltages are 100v-240V/1500-1800W. Voltage specifications depend on each country’s voltage. T35SE has passed NSF CE BSMI 3C and other international certifications. The machines have been exported to several countries, and each electrical plug used is customized for each country’s requirements.
Q2: Does Madin provide suitable electric plugs for each country?
A. The machines have been exported to several countries; each electrical plug used is customized for each country’s electrical plug.
Q3:Program introduction
A. Equipped with three different textures of ice cubes blending results, finely blends juice, hot drink, soup and sauce, and other professional bar functions.
Q4:Cup capacity
A. The capacity of the blender jar is 2000ml
Q5:Blender jar design
A. The patented sunflower-shaped cup design and multiple deflector columns make the ice cubes roll more smoothly and be whipped more carefully.
Q6: Soundproof cover
A. soundproof cover can effectively reduce noise by 75%
Q7:Is there a protection device for excessive motor usage?
A. When the motor is overloaded or overheated, it will automatically shut off for general safety.
Q8:Durability and quality control
A. High-quality material is used with proper use and with regular maintenance durability is assured.
Q9:Consumable parts inventory
A. The PC cup body and lid, and the hexagonal transmission shaft are consumable parts that need to be checked and replaced regularly under the huge workload.
Q1:What types of smoothies/ ice blended can be made?
A. T35SE is able to produce different textures of ice from crunchy diamond-shaped ice, and sandy-Slurpee texture to smooth texture ice cubes for ice blended. Also, T35SE can finely blend vegetables and fruit fiber.
Q2:How many cups can be made at one time?
A. It depends on the ingredients you are using and the ratio,1-2 cups can be made at once, or a single cup of 800ml.
Q3:Can the program be customized?
A. We can customize parameter adjustments based on raw materials or beverage requirements, please consult sales staff when ordering.
Q4:What types of stores is T35SE suitable for?
A. T35SE is suitable for any café, restaurant, coffee shop, bar and any beverage shop as The noise cover effectively reduces the noise. Moreover, T35SE is able to make varieties of ice texture results.
The soundproof cover effectively reduces noise and is suitable for any high-quality restaurant with interior seating, coffee shop, bar, and beverage shop with a wide variety of smoothies.
Q5:Is it allowed to blend with boiling water?
A. Rest assured, Madin polycarbonate jar can withstand from -20
Q1:The front panel does not light up.
A. Please confirm whether the power switch at the bottom of the main unit is turned on and whether the store voltage is stable and the power supply is normal.
Q2:The machine does not work when the icon is pressed, and the panel flickers
A. Double-check whether the noise reduction cover is properly closed or not.
Q3:It suddenly stopped running during the blending process.
A. Please confirm whether the proportion exceeds the load and whether the environment is far away from water.
Q4:Is there a recommended cleaning method?
A. Use commercially available dishwashing detergent and soft part sponge to wash, and rinse with clean water. It is recommended not to use cleaning utensils that are easy to cause scratches, such as scouring pad brushes.
Q5:What should I do if the cup lid is not closed tightly and the mucus of the tea soup splashes onto the host?
A. Immediately stop the machine and turn the main unit upside down to prevent the sugar solution from flow into the motor. Just pull out the noise reduce cover then wipe it dry. After cleaning is done, fill in blender jar with water then do blending test If there is any abnormality, kindly contact the service center
Q1:電壓,功率,認證,檢驗
A根據不同國別需求生產100v-240V/1500-1800W規格,同時產品已通過NSF CE BSMI 3C等國際認證審核。
Q2:如有國外加盟主/客戶是否有可對應的插頭?
A 產品已有多年外銷經驗,可客製生產多國別規格插頭(如英規, 歐規, 陸規等) ,須下單前提供國家別。
Q3:程式介紹
A 標準程式可應用於冰沙, 碎冰, 萃茶, 雪克, 奶泡 奶蓋等多項茶飲品,也可製作熱飲及果汁等全方位水吧台專業功能。
Q4:杯體容量
A 冰沙杯1200ml。
不鏽鋼茶品杯1000ml。
Q5:杯身設計
A 專利葵型杯設計,多個導流柱讓冰塊翻滾更順暢攪打更細緻。
專利不鏽鋼杯體有多段擾流體,有利茶分子釋放,完整雪克,高速奶泡製作, 不卡味等等剛性優點。
Q6:隔音效果
A 經實測使用隔音罩可有效降低75%噪音。
Q7:馬達用量過大是否有保護裝置?
A 馬達在超過負載或過熱時會自動斷電停機保護您的安全。
Q8:耐用度與出廠檢測
A 使用醫療級不鏽鋼杯體與刀片,妥善使用與定期保養可長期使用不易耗損。
Q9:耗材零件盤點
A 矽膠防水墊圈,上下離合器等零件,在龐大工作量體下為耗材零件需定期檢查更換。
Q1:與一般市售冰沙調理機差別?
A除了可以製作各種類冰沙果汁 還可以使用各式水吧台的茶品功能,後廚簡單的濃湯醬料也可以製作。
Q2:請問共有幾個程式?
A水吧檯的萃茶 雪克 奶泡 碎冰 冰沙 果汁以及後廚的熱飲 濃湯等10種程式。
Q3:可以製作哪些種類的冰沙?
A鑽石冰-鑽石大小碎冰粒口感的雞尾酒或特調無酒精雞尾酒(cocktail and mocktai)。
雪泥冰-雪泥般滑順口感的冰淇淋。
Q4:可以用於那些茶品功能?
A轉YT影片
Q5:是否可以攪打滾燙沸水?
A 可以的,耐熱PC熱飲杯可以耐熱至攝氏130度,請放心使用。
Q6:奶蓋專用杯有更大容量的嗎?
A 有容量1800ml的奶泡奶蓋杯,但目前只能用在T系列有奶泡功能的機型。
Q7:程式是否可以客製調整
我們可以依據您的原物料或想要達成的飲品效果,進行程式的參數調整,有這個需求請在下單時說明。
Q9:適合用在哪些類型店家?
隔音罩有效降低機器運轉時的噪音適合任何有內用座位的餐廳,咖啡廳,酒吧及品項繁多的飲料店。
Q1:插電面板不亮燈。
A請確認主機底部電源開關是否開啟,確認店家電壓是否穩定與正常供電。
Q2:按下icon機器不運轉,面板閃爍
A請確認隔音罩是否確實蓋下,未確實蓋緊無法觸動微動開關。
Q3:運行到一半突然停止運轉。
A請確認比例是否超過負荷,以及環境否遠離水源。
Q4:是否有建議的清潔方式?
A使用市售洗碗精及海綿刷洗,用請水沖洗即可。ps.不可使用菜瓜布刷子等容易造成刮痕的清潔用具。
可兩周1次使用小蘇打粉浸泡冰沙杯內部去除茶垢水垢。
Q5:杯蓋未蓋緊啟動,茶湯黏液噴濺到主機如何處理?
A請勿慌張,立即停機並將主機到放,避免粘液流入馬達,擦拭乾淨後載水測試是否可以正常運轉,若有異常請聯繫維修人員。
Q1:電壓,功率,認證,檢驗
根據不同國別需求生產100v-240V/1000-1500W規格,同時產品已通過NSF CE BSMI 3C等國際認證審核。
Q2:如有國外加盟主/客戶是否有可對應的插頭?
產品已有多年外銷經驗,可客製生產多國別規格插頭(如英規, 歐規, 陸規等) ,須下單前提供國家別
Q3:杯體容量
標準冰沙杯的容量是2000ml 。
Q4:馬達用量過大是否有保護裝置?
馬達在超過負載或過熱時會自動斷電停機保護您的安全。
Q5:耐用度與出廠檢測
使用醫療級不鏽鋼杯體與刀片,妥善使用與定期保養可長期使用不易耗損。
Q6:耗材零件盤點
矽膠防水墊圈,上下離合器等零件,在龐大工作量體下為耗材零件需定期檢查更換。
Q1:可以製作哪些種類的冰沙?
可以製作簡單的碎冰冰沙&雪泥冰沙。
Q2:是否可以製作冰沙以外的飲品?
可以製作鮮果汁 也可以做簡單的碎冰茶
Q3:是否可以不使用冰沙棒?
必須依您的原物料而訂,冰沙棒作為攪打冰沙或果汁時的輔助工具。
Q4:一次可以打幾杯?
低於800ml的飲品可以一次製作兩杯。
Q5:是否可以攪打滾燙沸水?
可以的,耐熱PC杯 可負荷達攝氏130度。
Q6:適合用在哪些類型店家?
適合開放式冰沙果汁店。
Q1:運行到一半突然停止運轉。
請確認比例是否超過負荷,以及環境否遠離水源。
Q2:是否有建議的清潔方式?
使用市售洗碗精及海綿刷洗,用請水沖洗即可。ps.不可使用菜瓜布刷子等容易造成刮痕的清潔用具。
可兩周1次使用小蘇打粉浸泡冰沙杯內部去除茶垢水垢。
Q3:杯蓋未蓋緊啟動,茶湯黏液噴濺到主機如何處理?
請勿慌張,立即停機並將主機到放,避免粘液流入馬達,擦拭乾淨後載水測試是否可以正常運轉,若有異常請聯繫維修人員。
You can buy one single part rather than the entire machine.
We ship all over the world.
We provide operation videos of the machines for you to watch.
You can pay with PayPal.
We provide all sorts of recipes for you to take as reference.